AI, automation and custom software for auto repair shops and dealerships, built around the shop system you already run
You keep Tekmetric, Shop-Ware, Shopmonkey, Mitchell 1, your DMS or whatever you run. We build the layer around it: the 8am counter call answered and booked while your advisor is three deep in key drops, the estimate approved by text while the car's still on the lift, status texts that replace status calls, and the numbers by branch on one screen.
What changes at your counter
3 things that decide this
- 01Every call answered, at 8am drop-off and 5pm pick-up, with the name, vehicle, concern and time captured and the job booked into your shop system's calendar; anything about safety or scope goes to an advisor.
- 02The work between the write-up and the invoice runs on its own: the inspection goes out as a text estimate with one-tap approval, the customer gets a status text at each stage instead of calling, and the parts agent comes back with three quotes for the parts manager to pick.
- 03Your system stays the system of record. We write into Tekmetric, Shop-Ware, Shopmonkey, Mitchell 1 or the DMS to the depth its access model allows, build a reviewed queue where it doesn't, and never let software approve scope or declare a car safe.
On the record
What you can check before you call
5.0
Clutch rating from client reviews
4
countries our client work runs in: US, UK, Switzerland, Australia
2017
building since. TechNova 2026: Best AI-Native Software House of the Year
2 mo
of support and maintenance free after launch. NDA before the first call
Eight places a shop or a dealership leaks booked work, and what we put in each one
Eight areas our audits keep finding, in the order a customer meets them. Each links to the page that owns it.
The phone keeps working when the whole team is under a car.
Up to a fifth of automotive service calls go unanswered, dropped or mishandled, by Marchex's call analytics across multi-location operators, and the misses cluster at drop-off and pick-up. We add AI intake that answers every ring, captures name, vehicle, concern and time, books into your calendar, texts confirmation, and hands to a person on request.
AI front counter for auto repair →
The yes arrives while the car's still on the lift.
Your inspection finds work, the advisor calls, the customer's at work, the bay stays blocked. Repair orders authorised digitally carry materially higher average value by PartsTech's 2025 shop survey. We build DVI to text estimate to one-tap approve with a timed nudge, and a voice agent that reads the estimate back when the customer calls in. Your advisor owns scope and price.
Shop automation for auto repair →
Nobody calls to ask where their car is.
Half the line is status calls, and a collision repair can run weeks on back-ordered parts. We send stage-based status texts from live RO status, and the agent answers "is my car ready?" from the same record. Insurer and DRP conversations stay with the estimator.
Shop automation for auto repair →
Three suppliers called. One comparison. You pick.
Somebody rings three suppliers for every part, and the delays run from days to months. We built outbound quote agents for ZhoopZhoop that call suppliers, collect availability and price, and hand back a comparison; the chosen quote goes to the RO and the parts manager orders.
Shop automation for auto repair →
Your system stays. We build what it won't.
Four systems, five logins, and every integration has a fee. We build one layer: your shop management system's API where it exists, the DMS through its certified programme where you have it, read-only extracts where you don't, and a reviewed queue your staff accept with one click where nothing else will.
Custom software for automotive →
Answered in a minute, booked before lunch.
At a dealership the internet lead lands at 9:40 and nobody calls it until lunch; Pied Piper's 2025 secret-shop found a stubborn share of stores never responded within a day. We answer the real question, set the appointment, and write notes and tasks to VinSolutions, DealerSocket or whatever you run. Price and desking stay with the sales manager.
AI and automation for dealerships →
The deal jacket assembles itself; the disclosure doesn't.
Stips arrive by phone photo and email and F&I re-keys them into Dealertrack, RouteOne and the deal screen. We build the stip checklist, OCR into the deal jacket, missing-item nudges and the funding-packet tracker. Every disclosure, menu and signature stays human.
AI and automation for dealerships →
Know your car count, your ARO and which branch makes money.
Declined work never gets followed up, recall lists are a monthly spreadsheet pull, and car count, average RO and hours per RO live in someone's head. We run declined-work follow-up at 30, 60 and 90 days, build recall and maintenance lists nightly, and put the numbers by branch or rooftop on one read-only screen.
Custom software for automotive →
From the 8am call to the next oil change, and where the machine takes over
Seven stations of a repair shop's day. Pick your shop system to see what each step writes back; CDK, Reynolds, Xtime and the rest follow the same pattern on the dealership page, to the depth their certified access allows.
Station 01 · The 8am call
- Today
- Your counter is three deep with key drops, one advisor is doing write-ups, phone and cashier at once, and the call rolls to voicemail. That customer books with the shop that picked up.
- What we automate
- Your line answers in two rings, captures name, vehicle, concern and the time they need it, books into a real slot on your calendar, texts the confirmation, and hands to a person the moment the caller asks for one.
- What stays human
- Anything that sounds like a safety call, brakes gone, a smell of fuel, a warning light with a noise, goes straight to an advisor. It never says a car is safe to drive or a repair can wait.
Writes to TekmetricCustomer, vehicle and appointment on the calendar with the concern and the recording.
Station 02 · The estimate and the yes
- Today
- Your inspection finds work, the advisor leaves a voicemail, the customer's in a meeting, and the bay stays blocked for three hours waiting on a yes.
- What we automate
- Your inspection goes out as a text estimate with photos and one-tap approval, a nudge fires at the interval you set, and when the customer calls back the agent reads the estimate and takes the approval by voice, recorded.
- What stays human
- Authorisation is a legal act and the advisor owns the estimate: scope, price, what's recommended against what's required. It carries the yes; it doesn't decide what to ask for.
Writes to TekmetricEstimate approval status and approved lines on the RO.
Station 03 · Is my car ready?
- Today
- Half the calls are status calls. On a collision job with parts on back order, the same customer calls every afternoon and the estimator answers every time.
- What we automate
- Stage-based status texts from live RO status: estimate, parts, body, paint, QC, ready. It answers "where's my car" from the same record, and only escalates when the answer isn't in it.
- What stays human
- Insurer, DRP and supplement conversations stay with the estimator. A delay the customer will be upset about is delivered by a person.
Writes to TekmetricCommunication log on the RO.
Station 04 · Parts
- Today
- Somebody rings three suppliers for every part, waits on hold, writes the prices on a pad, and orders from whoever called back first.
- What we automate
- An outbound quote agent calls your suppliers, asks for availability and price on the part, collects the answers into one comparison, and writes the chosen quote to the RO once the parts manager picks.
- What stays human
- Your parts manager picks. Core charges, warranty and a supplier you don't trust are judgement calls that stay at the counter.
Writes to TekmetricParts lines and supplier on the RO.
Station 05 · RO to invoice
- Today
- Your RO closes when someone remembers, the invoice has a line nobody approved, and the card machine is the last thing the customer sees.
- What we automate
- Your invoice assembles from approved lines, goes out by text with a payment link before pick-up, and the pick-up time is confirmed by text so the counter isn't three deep at 5pm.
- What stays human
- Discounts, goodwill and the awkward conversation stay with the advisor. Payments are posted by your staff.
Writes to TekmetricInvoice and payment status on the RO.
Station 06 · Retention and recalls
- Today
- Declined work is never followed up, the next service is whenever the customer remembers, and recall outreach is a spreadsheet pull.
- What we automate
- Declined-work follow-up at 30, 60 and 90 days, maintenance reminders by mileage and time, recall and first-service lists built nightly from your records, and a review request at the right moment.
- What stays human
- Your advisor owns the estimate conversation when the customer comes back. It reminds; it doesn't sell.
Writes to TekmetricDeclined-work and follow-up status on the customer.
Station 07 · The owner's numbers
- Today
- Car count, average RO, hours per RO, gross profit by bay and by branch pulled by hand on Saturday from the shop system, the phone system and the accounting package.
- What we automate
- Dashboards across your shop system, phones and accounting: car count by source and hour, ARO, hours per RO, approval rate on estimates, parts margin, gross profit by branch, refreshed on a schedule, read-only.
- What stays human
- What to do about a branch that's losing money is your call. We make the number visible and trustworthy.
Writes to TekmetricRead-only. Nothing written back.
Each station links to the page that owns it. Scope, price and safety stay with your advisor and your technician at every one.
No software declares a car safe, approves scope or quotes a finance term. We write that down first.
A shop's phone line and approval path sit under rules that don't bend for software: authorisation of repair work is a legal act the advisor owns, drivability and safety calls (brakes, airbags, ADAS calibrations) are always a technician's, recorded calls follow consent law, and texting follows opt-in. Dealerships add financing disclosure and Safeguards on top. So every build starts with a one-page map of what the software does, what it only proposes, and where a person signs.
What follows is simple to state, and we put it in writing. Your agent books, captures and reads back; it never says a car is safe or a repair can wait. Your advisor approves every estimate and every scope change. Nothing is written to a deal or a ledger without the person who owns it. And every automated touch is logged so you can show what was said, and when.
- 01Scope, price and safety stay with the advisor and the technician; the software captures and proposes.
- 02Consent on recorded calls and opt-in texting, by the rules of the state you're in.
- 03Nothing written to a deal or a ledger without the person who owns it; payments posted by your staff.
The same eight areas, in your shop's words
Independent repair shops and collision centres
Tekmetric, Shop-Ware, Shopmonkey, Mitchell 1, CCC, Alldata or whatever you run. Yours is the 8am counter, the yes on the lift, the status call, the parts run. This page and the service pages are written for you.
AI front counter for auto repair →
Multi-branch groups
It's the ZhoopZhoop shape: one receptionist line for every branch, outbound parts agents, WhatsApp booking, and a dashboard across locations.
Custom software for automotive →
Franchise dealerships
CDK, Reynolds, Dealertrack, VinSolutions, DealerSocket, Xtime or whatever you run. Yours is the service drive on hold, the internet lead nobody called, the deal jacket, the retention leak.
AI and automation for dealerships →
Detailing businesses
Yours is the booking that came in while you were polishing, the upsell that never got offered, the rebooking that never happened.
AI and automation for auto detailing →
“They will treat your vision like their own and build it that way.”
Ron Klabunde · Founder, SmartREI ↗
“They really help you understand the problem and deliver solutions in a short time frame.”
Johannes Peter · CEO, TomoDomo Coliving
Some of the systems we have shipped
We don't replace Tekmetric, Shop-Ware, Mitchell 1 or whatever you run. We build what they won't.
Every shop management system and every DMS is good at the job it was built for, and most owners we talk to describe the same gaps around it: the call nobody answered, the estimate waiting on a yes, the status call, the parts run, the report built by hand. Replacing the system doesn't close those gaps; it moves them.
So the access model matters more than the brand. Tekmetric, Shop-Ware and Shopmonkey publish APIs of different depths; Mitchell 1 and the rest have their own routes; a DMS sits behind a certified, priced programme. We confirm exactly what your account exposes during the audit and design to it, and where the API stops we build a reviewed queue your staff accept with one click rather than re-type. ZhoopZhoop booked into its own calendar for exactly that reason, and any write-back into your system is scoped per shop.
- 01Appointment, approval and status write-back into your shop system, with the recording attached.
- 02Your shop system stays the RO of record; we read it, we write only what it exposes.
- 03No software approves scope or declares a car safe.
- AuditFree. We read a month of calls by hour, the approval path and how long cars wait on a yes, the share of status and parts calls, and what your shop system can be written into.
- DiagnoseWe map the path into your shop management system or DMS and sit at your front counter for a morning.
- BuildFixed price from the diagnostic. Tested on your real calls, real ROs and real parts orders, under NDA.
- RunMonitoring, a named engineer, and the first two months of maintenance free.
Best fit: three or more bays or more than one location, a front counter that's saturated, and a shop system you've outgrown in places. Not a fit yet: a one-bay owner-operator who needs the phone picked up, and we'll say so. You can stop after any stage; the audit note is yours either way.
Before you book
01Do we have to leave Tekmetric, Shop-Ware, Mitchell 1 or whatever we run?+
No, and we'd usually tell you not to. You keep the system your team knows. We build the layer around it: the line that books into it, the estimate that goes out from it, the status texts that read it, the dashboards it doesn't have. We only suggest replacing a system when it genuinely can't do the job, and we'll show you why.
02Can an AI answer a repair shop's phone without making things worse?+
Yes, if it's built around your counter and not a generic script. It captures name, vehicle, concern and time, books a real slot, texts confirmation, and hands to a person the moment the caller asks or says anything that sounds like safety. It never tells a customer a car is safe or a repair can wait. We built exactly this line for a multi-branch repair group, and we'll play it for you.
03Will it approve repairs or quote prices?+
No. Authorisation is a legal act and the advisor owns the estimate. It sends the estimate your advisor wrote, takes the customer's yes by text or recorded voice, and writes it to the RO. Scope, price and what's recommended against what's required are your advisor's.
04We're a two-bay shop. Too small for this?+
Probably not for the phone and approval work, which is where a small shop feels it most, and probably yes for a parts agent or a multi-branch dashboard. Our audit is free and we'll tell you honestly which pieces would pay for themselves at your size. A one-bay owner-operator who needs the phone picked up should use a packaged service, and we'll say so.
05We're a dealership. Is this for us?+
Yes; the dealership page is written for you. Your service drive on hold at 8:15 on a Monday, the internet lead nobody called, the deal jacket, the retention leak and the DMS access model are the same shape of problem with a certified programme in the way, and we build around CDK, Reynolds, Dealertrack, VinSolutions, Xtime or whatever you run, to the depth they allow.
06Can you integrate with our shop system or DMS?+
To the depth your account exposes, and we confirm that during the audit rather than promising it on a call. Tekmetric, Shop-Ware and Shopmonkey publish APIs; Mitchell 1 and the DMS vendors have their own certified routes and fees. We design to what's actually there, and where it stops we build a reviewed queue your staff accept with one click.
07What did you actually build for ZhoopZhoop?+
An inbound AI receptionist that answers and books for every branch, outbound agents that call suppliers for parts quotes and hand back a comparison, booking over WhatsApp, and a dashboard across branches. It's a multi-branch auto repair group in Toronto, it's named in our case studies, and we'll walk you through the mechanism. We don't quote rates for it, because we'd rather you see it than take a number on trust.
08What's the free audit, and what does the build cost?+
It's a free call and a workflow review: a month of calls by hour, what happens when the advisor can't pick up, the approval path and how long cars wait on a yes, the share of status and parts calls, and what your shop system can be written into. You get a one-page map of the leak by hour and a build order. Build pricing is fixed after the diagnostic, and the first two months of maintenance are free.
A senior engineer, not a sales rep
Abdul Basit founded Hashlogics in 2017, and the team runs from Lahore with a US LLC. Clients rate the work 5.0 on Clutch, and in 2026 it was named Best AI-Native Software House of the Year at TechNova. ZhoopZhoop, the AI platform for a multi-branch auto repair group in Toronto, is one of the systems we built and can show you.
Your audit call is with an engineer who has read call logs, RO histories and parts orders like yours. Bring last month's numbers if you have them, and we'll work from those.
- NDA before the first conversation.
- No pitch on the call. A note you could hand to another firm.
- Fixed price after the diagnostic, so the number isn't a guess.
More for automotive
- AI front counter for auto repair →The 8am call and the 3pm status call, answered and booked.
- Shop automation for auto repair →Estimates, approvals, status texts, parts quotes, follow-up.
- Custom software for automotive →Integration into your shop system or DMS, and the numbers by branch.
- AI and automation for dealerships →Service lane, BDC, deal jacket, retention, DMS access.
- AI and automation for auto detailing →Booking, upsell and rebooking for detailing businesses.
- Best auto repair shop software →An honest roundup, with us last as the layer on top.
- Tekmetric, Shopmonkey and Shop-Ware APIs: what a real integration involves →What each exposes, and what that means for a build.
- ZhoopZhoop case study →The multi-branch auto repair build, in detail.
