Pest control
AI, automation and custom software for pest control companies, built around the route
Your route day gets built the night before, and one reschedule unpicks it. Meanwhile the phone rings during a treatment, and every technician is wearing a respirator. We answer it and book against a route that exists. Your agreements keep renewing without anybody remembering, and every chemical and licensing call stays with your licensed technician.
What changes in your week
3 things that decide this
- 01A call landing mid-treatment gets answered anyway. Your technicians are on a property, suited up and unable to take a phone out, and the caller who wanted a quote hears a person-shaped voice rather than a voicemail box.
- 02Your route survives contact with the day. A reschedule, a no-access and a same-day add-on get absorbed into the sequence instead of being re-planned by phone from the truck, and the customers who move get told before they wonder.
- 03Recurring service agreements stop leaking quietly. Quarterlies come up on schedule, a failed card gets retried rather than forgotten, and the customer who lapsed last spring gets a reason to answer, because renewals are where the steady money in this trade actually lives.
Five places a pest control company loses the route day
Pick the one costing you the most right now. Every build keeps the platform your office already runs and adds the layer it never had.
A call lands mid-treatment
Your technician is on a property in full kit and cannot take a call, and your office manager is on the other line. We answer it, work out whether it's an existing customer, a new quote or a callback under warranty, and book it against a route that has room.
AI voice agents →
A route day that unpicks itself
One reschedule moves a stop, which moves three more, and then somebody re-plans the afternoon from a truck. We re-sequence around the change, tell the affected customers, and keep the drive time from quietly eating the day.
Business process automation →
Nobody home, gate locked
A gate is locked, a dog is out, nobody is home. Your technician drives away, the visit gets logged as attempted if anybody logs it at all, and the rebooking depends on somebody remembering. We capture it on the spot and put the rebooking on a schedule rather than a memory.
Custom software development →
Recurring agreements that lapse quietly
Quarterly and monthly agreements are the backbone of the business, and they leak in ones and twos: a renewal nobody sent, a card that failed in March, a customer who moved. Renewals fire on schedule, cards get retried, and lapses land on somebody's list.
Business process automation →
Service records that have to be findable
What was applied, where, at what rate, by whom, under which licence, and what the customer was told. That record has to be findable by property and by date when somebody asks, not reconstructed from a technician's notes months later.
Custom software development →
A pest control job from the first call to the next quarterly, and where the machine takes over
Pick the system your office runs. Each station shows what happens today, what we automate, what stays with a person, and what gets written back.
Station 01 · A call comes in
- Today
- It rings while every technician is on a property and your office manager is already talking to somebody else. Voicemail takes it, and the caller with a wasp nest in a doorway phones the next company on the list.
- What we automate
- Your line answers and works out who it is: an existing customer, a new enquiry, or a warranty callback. It captures the property and the pest, then books it against a route that has room.
- What stays human
- A sting with a reaction, symptoms after a treatment, or any hazard on the property goes straight to a person.
Writes to FieldRoutesCustomer and service appointment created with the pest and property notes.
Station 02 · Tomorrow's route gets built
- Today
- Somebody builds tomorrow's sequence in the evening from experience and a map, and it's right until the first change at half past eight.
- What we automate
- Your sequence assembles from the appointments, the service windows and real drive time. It re-checks itself when something moves, rather than waiting for a person to notice.
- What stays human
- Your route manager overrides it whenever they know better. A difficult customer. A school that can only be treated after hours. A property that needs your best technician.
Writes to FieldRoutesRoute and appointment sequence updated for the day.
Station 03 · Out on the treatment
- Today
- Your technician works the property and writes it up afterwards, sometimes that evening. Photos live on a phone, and the service record gets typed from memory.
- What we automate
- Your record gets captured on the property: what was applied and where, the conditions found, the photos, and what the customer was told. All of it against the job, not in a notebook.
- What stays human
- Your licensed technician decides what to apply, at what rate, and whether the property can be treated at all today. Nothing we build makes that call or second-guesses it.
Writes to FieldRoutesService record, materials and photos logged against the appointment.
Station 04 · Something moves
- Today
- A gate is locked or a customer cancels, and the technician phones the office from the truck. Somebody re-plans the afternoon on the fly and the next customer finds out when the van doesn't arrive.
- What we automate
- A no-access or a cancellation gets logged on the spot. Everything after it re-sequences, the affected customers get a text with a one-tap reschedule, and the rebooking goes onto a schedule rather than a memory.
- What stays human
- You decide when a repeat no-access becomes a conversation about the account. You also make the call to the customer who has moved three times.
Writes to FieldRoutesAppointment marked no-access and the rebooking scheduled.
Station 05 · Invoiced, and the agreement renews
- Today
- Invoicing happens in an evening batch, and renewals happen when somebody opens the list. Some of them do not get opened until a customer calls to ask why nobody came.
- What we automate
- Invoicing happens when the visit closes, and the card on file gets charged where you hold one. Quarterly renewals fire on schedule, with a retry when a card fails and a flag when one lapses.
- What stays human
- You set the price and decide who gets a phone call rather than a reminder. Disputes and credits stay with you.
Writes to FieldRoutesInvoice raised from the service and the agreement renewal scheduled.
Running an older platform, a spreadsheet, or something built for you years ago? Stations stay the same. Only the write-back changes, and that's the part we build.
A route day is a promise, and it is made before anything has gone wrong
Every stop on tomorrow's route is a promise to a customer with a time window on it. Somebody who knows the territory built that sequence the night before. It's a good plan until half past eight, when a gate turns out to be locked and a customer wants Thursday instead.
What happens next is the expensive part. Your technician phones the office and somebody re-plans the afternoon in their head. Customers further down the list find out the window moved when the van doesn't show. Meanwhile the office line is ringing with somebody who wants a quote, and nobody is free to pick it up.
So we build the route to absorb changes rather than to be re-planned. When a stop drops out, the rest re-sequences with real drive time. Affected customers hear about it straight away, and the rebooking lands on a schedule instead of in somebody's memory. Your route manager keeps the override, because they know things about your customers that no system will.
- Your sequence re-checks itself when something moves, rather than waiting for a person to notice.
- Customers whose window changed hear about it before they wonder where the van is.
- No-access visits get captured on the property and rebooked on a schedule, not on a memory.
The licensed technician makes every chemical call, and hazards go to a person
Pest control carries a regulatory weight that most field trades do not, and the line is drawn in the same place every time. What gets applied, at what rate, and whether to treat at all today is your licensed technician's call. No system we build makes that call, picks a product, or tells a customer a treatment is safe or finished. It records what your technician decided, and whose licence it was made under.
Our second hard line is about the calls themselves. Some calls stop being enquiries. A sting with a reaction, symptoms after an application, a child or pet in a treated area, anybody hurt on the property: each one escalates. Your line says what to do right now where that applies. It rings your on-call number and stays on until a person answers. Calls announce that they're recorded, and reminder texting runs on people who opted in.
- 01Product, rate, conditions and whether to treat at all stay with your licensed technician, and the record carries their name and certification.
- 02No AI output tells a customer a treatment is safe, complete or appropriate for their property.
- 03Exposure symptoms, stings with a reaction and hazards escalate to a human immediately, by rule rather than judgement.
- 04Service records stay findable by property and by date, because that is what gets asked for later.
- 05Calls announce recording. Reminder and renewal texting runs on opt-in, with an unsubscribe that works.
“They will treat your vision like their own and build it that way.”
Ron Klabunde · Founder, SmartREI ↗
Some of the systems we have shipped
- AuditFree. We read a fortnight of route days: what was planned, what moved, and what it cost you in drive time.
- DiagnoseWe trace the booking path into your platform, read your agreement renewals and lapses, and sit with your route manager for an afternoon.
- BuildFixed price from the diagnostic. Tested against your real routes and your real service windows before it books a customer.
- RunMonitoring, a named engineer, and the first two months of maintenance free.
Best fit: three or more technicians, a book of recurring agreements worth defending, and a platform you've outgrown in places. Not a fit yet: a one-technician operation where the owner answers every call, and we'll say so on the call. You can stop after any stage, and the audit report is yours either way.
Before you book
01Do we have to leave FieldRoutes, ServiceTitan or whatever we run?+
No. You keep the platform your office already knows. We build the layer around it: the line that books into it, route logic that absorbs a change, renewal automation, and the reporting it never gave you. We check what your own account exposes during the audit. Where a platform has no open interface, we build a watched process around it instead.
02Will an AI recommend a treatment or tell a customer something is safe?+
No, and that's a hard design rule rather than a setting. Product, rate, conditions and whether to treat at all are your licensed technician's calls. That record carries their name and their licence. It captures what the caller described, gets the right qualified person to the property, and records what they decided.
03What happens when somebody calls about a sting or a reaction?+
A person picks up immediately. A reaction to a sting, symptoms after an application, a child or pet in a treated area: each one escalates before the caller finishes the sentence. Your line says what to do right now where that applies. It rings your on-call number and stays on until somebody answers. Every call is recorded so you can check what happened.
04Can it really handle rescheduling without making the route worse?+
That's the part worth building carefully. Re-sequencing uses real drive time and your own service windows, not a straight-line guess. Your route manager keeps the override. They know which customer needs your best technician, and which school can only be treated after hours. It proposes; a person confirms anything that matters.
05How does it help with recurring service agreements?+
Renewals stop depending on somebody opening a list. Quarterlies come up on schedule with last year's scope. A failed card gets retried, lapses land on a real list, and customers who dropped off last season get a reason to answer the phone. Recurring work is the steadiest money in this trade and it leaks in ones and twos.
06What does the free audit involve?+
Free, and specific to your business. We read a fortnight of route days and what each change cost you in drive time. We look at your renewals and lapses, trace the booking path into your platform, and name the three fixes that give you back the most route capacity. You keep the one-page report either way, and your build is a fixed price set after the diagnostic.
A senior engineer, not a sales rep
Abdul Basit founded Hashlogics in 2017, and the team runs from Lahore with a US LLC. Clients rate the work 5.0 on Clutch, and in 2026 it was named Best AI-Native Software House of the Year at TechNova. TankAware, a petroleum site management system we built in Canada, replaced paper inspection logs across sites with records that stay findable by site and by date, which is the same problem a service record has.
Your audit call is with an engineer who has read route sheets and renewal lists like yours. Bring the last fortnight if you have it and we'll work from your numbers rather than an industry average.
- No pitch on the call. You get a note you could hand to another vendor.
- Fixed price after the diagnostic, so the number isn't a guess.
- A named engineer after launch, and the first two months of maintenance free.
More for pest control companies
- AI and automation for trades and field service →The wider chain, and the other trades we build for.
- AI voice agents →The line that answers while every technician is on a property.
- Business process automation →Route re-sequencing, renewals and the invoice chase.
- Custom software development →Service records and the workflow your platform will never model.
- AI and automation for cleaning companies →A neighbouring trade with the same recurring-route problem.
- AI and automation for landscaping companies →Recurring properties, seasonal routes, and the same quote problem.
- TankAware: site management and inspection records →Paper inspection logs replaced with records that stay findable.
- Field service case studies →The systems we run in trades businesses today.
